Privacy policy.

Privacy Policy

Last Updated: 11/11/25

At DC Systems, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, services, or contact us directly.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Postal address

  • Details provided during consultations or service enquiries

Technical Information

  • Device type

  • IP address

  • Browser information

  • Usage data from our website (pages visited, time on site, etc.)

Service Data

  • PC specifications you provide

  • Diagnostic reports

  • Repair notes

  • Photos/videos of your PC (only when necessary for diagnostics or communication)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support

  • Carry out diagnostics, repairs, or custom PC building services

  • Communicate updates, quotes, and recommendations

  • Process payments and issue invoices

  • Improve our website and services

  • Send service-related emails (consultation follow-ups, updates, booking confirmations)

We do not sell, rent, or share your personal data with third parties for marketing.

3. How We Store and Protect Your Information

  • Your data is stored securely and only accessible by authorised personnel.

  • We use encrypted systems and secure payment processors.

  • Any physical notes or documents are stored in a secure environment.

  • We retain data only as long as necessary for service and legal purposes.

4. Sharing Your Information

We may share your information only when necessary:

  • Payment processors when completing a transaction

  • Couriers if you choose postal return delivery

  • Legal authorities if legally required

Your information is never shared for advertising or external marketing.

5. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to:

  • Improve site performance

  • Analyse user activity

  • Provide a smoother browsing experience

You can disable cookies in your browser settings at any time.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:

DC Systems
Email:contactdcsystems@gmail.com
Phone: 07720330429